Tibefy Support

Why should I get a Tibefy account?

An Account is easy to create and allows you to access your account details and order history, start a return and edit your saved addresses for faster checkout!

How do I create an account?

1. Hit the 'My Account' button in the menu.
2. Select the 'Create An Account' link.
3. Fill in the fields and click 'Create Account'.

*Please note: placing an order doesn't automatically create an account.

I can't log into my account?

Getting an error? Check these first:

• Ensure you’re on the correct regional site.
• Check you’re using the same email address you used to sign up.
• Forgot your password? Reset it using the link on the login page.

If you wish to change your email address, you'll need to create a new account.

More Questions?

Please contact our support team here.

Want to delete your Tibefy account? No problem!

If you want to delete your Tibefy account, please send us a message via the support channel.

Deleting your account means:

• You will not be able to log into your account on the website or app.
• All order history associated with the account will be removed from your view.
• You will lose access to loyalty progress and saved information.

Important Note: We may still need to keep some information for legal obligations (e.g. audit requirements, tax purposes) or to defend legal claims, as outlined in our Privacy Notice.

More Questions?

Please contact our support team here.